Terms and Conditions of Booking


LivignoSkiHolidays.com is the trading name of The Travel Buddy SL., whose new registered office is at:

Edificio Olivia
Calle Miguel Machado no 3
Local 20/21
Son caliu
CIF (VAT) number: B57496853

Because we are a Spanish company, we have to comply with Spanish law. This means, apart from anything else, that our financial protection arrangements are those required by Spanish law.

We act as an agent for third party travel providers.  We do not own or control those who actually provide the accommodation, flights, transport services, excursions or other services which you book through us.

Please read the following booking conditions carefully. They set out your rights and our obligations to you.

Our obligations to you will vary substantially depending upon what you book through us.

If you book accommodation only, airport transfers or ski packs, all these types of bookings are ‘Agency Bookings’. Our Agency Bookings conditions are set out below.


1. Website accuracy

1.1 We take all steps practically possible to ensure that the details given to you on our website are accurate and up to date but we do rely upon the descriptions given to us by the actual suppliers of the services and facilities described. Sometimes the facilities described will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. Where our suppliers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will tell you as soon as possible. Some activities or facilities, may not be available all season. There may be a charge for some facilities, for example TVs, safety deposit boxes, wellness centre facilities. All accommodation providers reserve the right to collect a refundable breakages deposit on arrival. Any transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.

1.2 We cannot accept any liability for errors within our website descriptions which are as a result of the provision of incorrect information from your suppliers.


2. Accommodation

2.1 All ratings given on our site are based on our own rating by our in-resort team. These rating may be higher, lower or the same as the official rating.

2.2 Room descriptions
Rooms described as superior, suites, junior suites, family rooms, apartments etc offer a variety of facilities and room configurations. Please make specific enquiries when booking to ensure the accommodation meets your requirements, particularly for suites and apartments. Single rooms and the payment of a supplement does not necessarily mean that a twin room will be provided for single use. Often single rooms are small and intended for single use only. Family rooms may be a twin room with extra beds so space will be restricted. You should contact us before booking if you have any specific requirements for your room.

Eaves rooms are so described because they have sloping roofs and beams, often with a skylight window and reduced headroom. These rooms may have pull-out or bunk beds.

Twin rooms may be either two separate single beds or one large base with two mattresses and duvets. These are also known as 'Austrian Twins' and are regarded as two beds. Triple rooms are usually based on a standard twin room or standard double for two persons with an additional sofa/put-up bed added for the third person that may restrict space.

Quad rooms are also sometimes available. These rooms normally consist of a standard twin/double room with additional sofa  beds being added for the third and fourth occupants. This may restrict space.

2.3  Cots should be requested at the time of booking stating the age of the child.  Any additional payment for food/cot hire must be paid directly to the hotel or apartment owner on arrival. Cots will meet the safety standards of Italy so may vary from those standards in the your own country. As not all rooms can accommodate a cot, please contact us by email to confirm.

2.4  All apartments require a 150€ deposit to be paid on arrival, this will be returned on departure providing there are no damages in the apartment or excess rubbish left.  If you are bringing a pet with you - this must be requested in advance to see if it is possible or not,  the deposit if bringing a pet is 300€ cash 

2.5  For some apartments, a final cleaning bill also needs to be paid on arrival. It will state in the hotel/apartment description on this website if this is included in the booking price or payable on arrival. All apartments should be emptied of all rubbish, food and drinks and all plates/cups/cutlery and other cooking utensils should be washed before departure, failure to do so may result in the loss of your deposit.

2.6 For pricing, a child is classed differently for transfers, accommodation, ski packs  and alos vary in different hotels - please email us directly so we can confirm the ages for the holiday you would like to book.

2.7 In case of obvious mistakes from either party we will always try to resolve any issues however as mistakes can occur if this is obvious then we reserve the right to cancel the booking or ask for any shortfall, in return if we make a mistake and the price is obviously an error, we will reimburse you any difference

2.8 If a supplier cancels or changes any accommodation bookings, we will notify you as soon as we know and offer you alternative accommodation to the same or higher standard and no compensation will be due. If the alternative offer is a lower standard than originally booked, compensation may be paid by LivignoSkiHolidays.com to the client. 

2.8.1  If we need to change accommodation due to building work either at your accommodation or within 100 metres of your accommodation where we feel there would be either a noise disruption to your stay, or/and a safety risk - we reserve the right to move you to alternative accommodation of the same standard and within 1km of the original booking.  Any price difference will be refunded.

2.9  If you have not arrived within 24 hours of the start of the reservation, the booking will be automatically cancelled and no refund would be possible.  If you are expecting to arrive late  you must advise us on the first day of the booking in writing to info@livignoskiholidays.com

2.9.1.  Check in is available from 1600 to midnight - we will always do our best to have the rooms ready as soon as possible and in some cases it is possible to check in from 1300.   If you are arriving late, check in between the hours of midnight and 0800 must be agreed by email, an extra fee may be charged for out of hours check in of approx 70€ per room.


3. Making your booking

3.1 The person making your booking (the “Lead Contact”) must be at least 18 years of age and one of the passengers in the booking. The Lead Contact must be authorised to make the booking on behalf of all members of your party. If the Lead Contact is not over 18 we reserve the right to cancel your booking and charge a 100% cancellation fee in respect of the complete booking. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of all members of your party these terms and conditions and the conditions of the relevant supplier(s). The Lead Contact is responsible for making all payments due and for ensuring that all passenger names given to us accord exactly with their travel documentation.

3.2 You may offer to make a booking by:
3.2.1 Visiting www.livignoskiholidays.com  (the “Website”), following the process for making a booking on the Website and clicking on the appropriate confirmation button. Please note that it is important that you check the information that you enter and correct any errors before making your booking;
3.2.2 Telephoning us on the numbers listed on our website and talking to a member of our sales team.

3.3 On receipt of your payment, we will process your booking. Where any payment you make is not authorised you will be returned to the previous page on the Website and we shall not continue to process your booking.

3.4 A legally binding contract will be created between you and the third party provider of the accommodation you have booked.

3.5 It is your responsibility to check the documents you receive and notify us of any errors within 24 hours of receipt. If errors for which you hold us at fault are reported after this time, we cannot be held responsible for any costs associated with correcting these.

3.6 Please note that we will endeavour to pass on all requests to the suppliers with whom you contract. However as these are requests only there is no guarantee that these will be met.

3.7 If making a booking for accommodation or an airport transfer, and the initial payment is the 30% deposit, the remaining balance is due 4 weeks before arrival. If a booking is made within 4 weeks of arrival, the full payment is due at the time of booking unless agreed by email with LivignoSkiHolidays.com. For all bookings relating to a ski pack (Lift pass, Rental equipment, ski school) the full balance needs to be paid at the latest 7 days prior to arrival.

3.8 If you are booking a Lift pass you can only do this if you have booked your accommodation with us. If you book a lift pass and have not booked accommodation with us, no refund will be given however a 25€ per lift pass administration fee will be payable on arrival to be able to collect the ski pass.

3.9  For payments made by bank transfer - the client is responsible for any bank charges for the transaction.  This is also applicable should we have to return a deposit in case of a refund.


4. Airport transfers

4.1    Shuttle Bus
This is a scheduled service and departs from both the airport and resort at the times stated, it is up to the person making the booking to ensure that sufficient time is left in case of flight or baggage delays, and to be at the bus meeting point at the latest ten minutes before departure. If you miss the coach departure time for whatever reason, there will be no refund given and you will need to make your own onward travel arrangements. If you know in advance that you will be late for the coach, please contact us immediately and we will try our best to communicate with the coach company on your behalf. The transfer times are approximate and if the driver decides to stop for a comfort break the journey will be 30 minutes longer than advertised.. We always try to keep the times as short as possible but we do not guarantee an exact transfer time.  Any ski or snowboard bags may be charged an extra 5€ per person each way after the booking is made, sometimes this is not required however if needed, we will send a separate payment link for the amount before arrival.

4.2    Private Transfers
This transfer service is only for your booked party. Our drivers will be waiting for you outside the arrival hall with a sign stating “LivignoSkiHolidays.com” and your booking name.

Small delays are always expected but if the delay is more than one hour, an additional 60€ per hour will be payable on arrival to the driver if the coach is a nine-seater or above.  For taxi transfers (8 people or less) after the first hour a 50€ per hour charge will be payable.  For this reason the tax/bus will be booked to arrive at the airport 60 minutes after your flight is due to arrive, this then gives a window of 2 hours without any extra charges if you are delayed.

If your flight is diverted to another airport, a fee of approximately 4€ per extra kilometre will be payable as well as the extra fee per hour for waiting.

4.3 The Livigno Ski Coach has an approximate time of departure stated on the Airport Transfer page,  these times can be changed for operational reasons without notice. On coaches from Milan to Livigno, this may mean your coach leaves later than expected. On coaches from Livigno to Milan, this may mean that your coach leaves earlier than expected. On coaches from Livigno to Milan, you would receive 48 hours notice if the coach time has changed to an earlier departure time.

4.4 For all transfers, if you miss your transfer for whatever reason we will always try to assist you in arranging to get to the resort/airport, however any additional costs must be met by yourself.. For adverse weather conditions or events beyond our control, if your coach is delayed there will be no refund

4.5.  On all transfers,  a normal size suitcase of 20KG plus hand luggage is included as standard.  If you have ski or snowboard bags as well, you need to notify us in advance and an extra luggage fee may apply.  Excess luggage must also be agreed in advance and if not may be refused. 

4.6.  If transfers suffer any delays due to weather, traffic or road problems we will not be responsible if you are delayed for the flight and you need to have sufficient insurance to cover you for this.

4.7.    If you book a private transfer which is in the special zones in the centre of Milan, ther will be a supplement to add onto the booking of approx 100€.

4.8.   Any ski or snowboard bags will be charged extra 5€ per person each way after the booking is made - a separate payment link will be sent for this.

4.9  If you require a car seat / baby seat for the transfer - this is charged at 20€ per journey per seat and this will be added onto your bill once you notify us how many seats are required. 

4.10. On private transfers, we always aim to get you back to the airport for your departure flight approximately 3 hours before departure.  Sometimes you may arrive earlier than this due to coach availability or other operational needs.  


5. Pricing / price changes

5.1 We reserve the right to alter the prices of any of the products which make up Agency Bookings and which are shown on our website. You will be advised of the current price of the products that you wish to book before your booking is confirmed and documentation issued.

5.2 When you make your booking you must pay a variable deposit per person which will be notified to you at the time of booking. The time limit in which you have to pay is variable and will be notified to you at the time of booking. In some instances, depending upon the lead time between your booking date and commencement date, payment may be due in full at the time of booking. Failure to pay your balance in full by the specified deadline will result in a cancellation of your booking with full loss of all monies paid.

5.3 In the event that any supplier imposes a surcharge and/or changes and/or increases the price of your booking you will be obliged to pay such additional amount if you wish to continue with your booking.


6. If you make changes to your booking

If, after your supplier(s) has(ve) confirmed your booking, you wish to change your Agency Booking we will try to arrange this with the relevant supplier(s) but it will of course be subject to the supplier’s terms and conditions. Further and in any event any request for a change must be made by the person who made the booking, the Lead Contact. You will also have to pay an administration fee of 40€ for each change made, and any further cost imposed by the supplier for the change. You should be aware that these costs could increase the closer to the start date that changes are made and you should contact us as soon as possible if you want to change. No changes or amendments are possible within seven calendar days of the start date of your booking.


7. If you cancel your booking

If you cancel your Agency Booking you will have to pay the supplier'(s) cancellation charges, and you will also have to pay our administration costs as set out below. Cancellations must be notified to us in writing by e-mailing us at info@livignoskiholidays.com

  • 29 or more days inclusive prior to arrival – a minimum loss of all deposit paid and any additional cancellations charges from your suppliers. (Up to 100% of booking value)
  • 28-0 days inclusive prior to arrival – Full value of booking

In case you need to cancel for any reason, if you contact us immediately we will always try to assist in any way we can.


COVID - 19
1.  Any bookings made after the 01/01/22 will be fully refundable should the Italian or your own government close the borders due to Covid-19.  This includes all services booked which include Accommodation, Airport Transfers, Ski Passes, Ski & Snowboard equipment, Ski & Snowboard School.  This applies up to 1800hrs  the day before arrival.   All refunds will be made within 72 hours 

You may also choose to change the dates of your stay if you prefer.

2.  All Accommodation, Airport Transfers, Lift Passes. Equipment rental and Ski Lessons  are 100% refundable due to Covid-19 up to 48 hours before arrival in the case where Livigno is open but your own Government (for example UK, South African, Irish, Danish or any other) advise you against non essential travel due to COVID-19, .    

3.  If the hotel or the resort is closed during your stay due to government restrictions (once you have already arrived) - a refund will be given for unused days.  

War & Conflict

1. If travel is not permitted due to your own goverment travel restrictions due to war or conflict - all bookings would be refundable


8. If your suppliers change or cancel your booking(s)

8.1 Your suppliers may change or cancel your Agency Booking(s) in accordance with their booking conditions. Should they do so we will let you know as soon as we are aware and your position will depend upon the relevant supplier’s terms and conditions.

8.2 If you are notified of any change to your travel arrangements by one of your suppliers directly, it is your responsibility to act upon this information and update us.

8.3 We (LivignoSkiHolidays.com) reserve the right to cancel any booking for either products or accommodation within 24 hours without any reason. If we decide to cancel any part of the booking, the amount paid will be refunded in full.

8.4 If you make a reservation and you do not arrive after 24 hours of the due arrival date, the booking will be cancelled without any refund. You must email us if you are arriving later than expected to agree the arrival time/date so we can make suitable arrangements

8.5  Apres ski events - If an event did not go ahead due to bad weather or lack of numbers for the event to run,  you will be fully refunded.  This can be made either in cash, bank transfer or credit card. 


9. Insurance

We consider travel insurance to be essential. Accordingly, it is a condition of making an Agency Booking through us that you have suitable insurance cover for the Agency Booking you have made and any activities which you expect to take part in. This insurance as a minimum should cover cancellation, baggage loss, accidents and health issues while you are away. Please make sure that your policy covers you for winter sports. You should take your policy details with you. 

It is Italian Law from 01/01/22 that all people have 3rd party insurance for the slopes.  You can also purchase this insurance with your lift pass if required.

If you can't travel due to personal illness or injury, you must have your own personal insurance to cover you for these reasons as bookings can't be refunded.



10. Force majeure

Force majeure means unusual and unforeseeable circumstances beyond the control of anyone involved with your travel arrangements. The consequences of these can often not be avoided even if all due care had been exercised by any travel arrangement provider. You may wish to purchase specific insurance to cover you for any out of pocket costs associated with a force majeure event. Examples of force majeure events include but are not limited to; an act of God, severe weather conditions, unforeseen traffic delays or strikes, war, threat of war or similar, terrorism. epidemics, pandemics. (see section 7.1 for COVID - 19 policy)


11. Liability

11.1 Your contract for your Agency Booking is with the supplier or suppliers providing the actual product or services which you book and those suppliers are responsible for anything which goes wrong with your Agency Booking.

11.2 We act only as an agent in making your Agency Booking. We do not own or control the accommodation which you book or any of the other services or products which you book.

Accordingly, we have no liability or responsibility for anything which goes wrong with your Agency Booking unless caused by our own negligence or that of our servants or agents. Since we act solely as an agent processing your booking the only circumstances in which we are likely to be negligent is in relation to the provision of dates or other information between you and the relevant supplier.


12. Travel documentation and health advice

It is your responsibility to have valid travel documents. For up to date UK government health and travel advice please visit www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org and contact your GP.  For other countries please see your own goverment website for information. For check in at all hotels and apartments with us, each person must have a valid passport or national identity card to do so.  


13. Complaints

13.1 If you have a problem whilst using any of your travel arrangements, you must inform the relevant supplier (e.g. your hotelier) immediately, as well as us by emailing info@livignoskiholidays.com  Since it is your supplier who is responsible for your booking they will have sole discretion in deciding how we deal with your problem. If you fail to discuss any complaints with your supplier whilst you are away your supplier will have been deprived of the opportunity to investigate and rectify your complaint whilst you were away and this is likely to affect adversely any rights you may have to be awarded compensation from your supplier.

13.2 If your complaint is not resolved locally, you should write to us immediately or to your supplier upon your return. If you do write to us, we will do our best to help you in your discussions with the supplier. If you want to write to us, you should write to us at,

The Travel Buddy SL, Avenida Pedro Vaquer Ramis 12, Local 5a, Magaluf 07181, Mallorca, giving your booking reference and all other relevant information.

Alternatively you can email details of your complaint to info@livignoskiholidays.com


14. Severability

If any provision or part of a provision of these booking conditions is found by any court or authority of competent jurisdiction to be unlawful, otherwise invalid or unenforceable, such provision or part provision will be struck out of these booking conditions and the remainder of these booking conditions will apply as if the offending provision or part-provision had never been agreed.


15. Assignment

You may not transfer any of your rights or obligations under these booking conditions without our prior written consent. We may transfer any of our rights or obligations under these terms and conditions without your prior written consent.


16. Privacy

16.1 We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our privacy policy.

16.2 We must also advise you that, as a Spanish company, we comply with the Spanish Data Protection Act which requires us to inform you that your data will be included in an automated file, registered in the Register of the Data Protection Agency. We, The Travel Buddy , S.L. is responsible for this file. By accessing our website and making bookings through it you expressly consent to the processing of your data for the purpose of sending information by any means about our products, services, special offers or promotions so that we can create user’s profiles in order to send customised offers.


17. Law and jurisdiction

These booking conditions and any dispute or claim arising out of or in connection with them (including all non-contractual disputes or claims) shall be governed by and construed in accordance with Spanish law and subject to the jurisdiction of the Spanish Courts. 


18 Your financial protection

We have full financial protection for all aspects of your stay booked with us covering Accommodation, Airport Transfers & Ski Packs which covers items booked directly with us and also third party bookings.

For full details please email us on info@livignoskiholidays.com